GlowUp Support

Need help with GlowUp? Email help.dailyglowup@gmail.com. Please include your iPhone model, iOS version, and a short description of what happened. Do not email a face photo unless we specifically ask for one.

Photo analysis is not working

Try a clear, front-facing portrait with one visible face, even lighting, and no heavy filter. Confirm that you have an internet connection and that AI processing is allowed in Settings → Privacy & Data. If the service is temporarily unavailable, wait a few minutes and try again.

Change or remove a photo

Use Change photo on the Scan screen. Your current scan photo and result remain in app memory while GlowUp is running. Optional experiment baseline and checkpoint photos stay on your device.

Delete your GlowUp data

Open Settings → Privacy & Data → Delete all local GlowUp data. This removes saved experiments, check-ins, preferences, and optional experiment photos. Uninstalling the app also removes locally stored app data.

AI permission

GlowUp asks before the first AI request. You can withdraw that permission later from Settings → Privacy & Data. Non-AI features remain available when permission is declined.

Product recommendations

Recommendations in the current release are retailer-neutral. Amazon affiliate links and commerce are disabled, and no purchase is required.

Safety

GlowUp provides general appearance and wellness coaching, not medical advice or a diagnosis. Contact a qualified professional about skin conditions, mental health concerns, or other medical questions.